Customer contacts

Contacting the right team who can help you

We are determined to provide you with the right support and help to deal with your query. And to ensure you get in touch with the right person to help you, we have provided contact details for all our main businesses.

If you have an enquiry about using one of our services please ensure you contact the appropriate customer service team in each business. The customer service teams can access the ticket and travel information needed to deal with your query.

National Express Coaches

For tickets, help with an existing booking and information about our coach services:
Visit: www.nationalexpress.com/coach

Use our online help centre to get answers to frequently asked questions or send an email  - www.nationalexpress.com/help.aspx

Call: 08717 818181

Write to us at:
Customer Relations - Coach
National Express
1 Hagley Road‚
Edgbaston
Birmingham B16 8TG

National Express West Midlands

National Express Coventry

National Express Dundee

Midland Metro

For information about our bus services:
Visit: www.nxbus.co.uk

For bus travel enquires: Tel: 0871 200 2233 (Traveline)

Send an email to us using the bus online contact form

Talk to us, good or bad. We want to hear from you.

Call: 0121 254 7272

Please note this number should only be used for enquiries about the local bus services in the West Midlands, Coventry and Dundee, and the Midland Metro tram.
The team on this number cannot deal with enquiries about National Express coach services.

Write to us at:
Customer Relations
National Express
51 Bordesley Green
Birmingham B9 4BZ

c2c

For information about c2c rail services visit: www.c2c-online.co.uk

Email: c2c.customerrelations@nationalexpress.com

Call:  08456 014 873

Write to us at: c2c, Freepost ADM3968, Southend, SS1 1ZS

National Rail enquiries

For further assistance on national rail services:
Visit: www.nationalrail.co.uk
Tel: 08457 48 49 50 (National Rail Enquiries)

ALSA

For information about ALSA's services visit: www.alsa.es or www.alsa.ma

Use ALSA's online help centre to get answers to frequently asked questions

Write to us

Customer Care Service
Servicio de Atención al cliente.
C/ Miguel Fleta Nº 4
28037 Madrid (España)

Call:

Customer Service: (+34) 91 327 05 40  (Open 08:00 - 24:00)

Send an email using the ALSA online contact form

city2city

For further information about our city2city coach services in Germany visit www.city2city.de

Call: 069-2575 87878  (Open 07:00 - 19.00)

Email:info@city2city.de

For further information relating to National Express Group please contact us at the address below:

Group Registered Office

National Express Group PLC
National Express House
Mill Lane
Digbeth
Birmingham B5 6DD
Registered No: 2590560

Main Switchboard Tel: 08450 130130

If you are a customer with a enquiry about using our services, please use the contact points listed above. If you are not sure of who you need to contact, call our main switchboard number.