Contact us

Contacting the right team who can help you

We are determined to provide you with the right support and help to deal with your query. And to ensure you get in touch with the right person to help you we have provided contact details for all our main businesses.

If you have an enquiry about using one of our services please ensure you contact the appropriate customer service team in each business. The customer service teams can access the ticket and travel information needed to deal with your query.

National Express Coaches

For tickets, help with an existing booking and information about our coach services:
Visit: www.nationalexpress.com/coach

Use our online help centre to get answers to frequently asked questions or send an email  - www.nationalexpress.com/help.aspx

Call: 08717 818181

Write to us at:
Customer Relations - Coach
National Express
1 Hagley Road‚
Edgbaston
Birmingham B16 8TG

National Express West Midlands

National Express Coventry

National Express Dundee

Midland Metro

For information about our bus services:
Visit: www.nxbus.co.uk

For bus travel enquires: Tel: 0871 200 2233 (Traveline)

Send an email to us using the bus online contact form

All complaints, problems, suggestions and compliments are now being handled centrally by our Customer Relations Department based in Birmingham.

Tel: 0121 254 7272
Write to us at:
Customer Relations
National Express
51 Bordesley Green
Birmingham B9 4BZ

c2c

Email: c2c.customerrelations@nationalexpress.com
Tel: 08456 014 873
Write to us at: c2c, Freepost ADM3968, Southend, SS1 1ZS

National Rail enquiries

For further assistance on national rail services:
Visit: www.nationalrail.co.uk
Tel: 08457 48 49 50 (National Rail Enquiries)

For further information relating to the National Express Group please contact us at the address below.

ALSA

Use ALSA's online help centre to get answers to frequently asked questions

Write to us

Customer Care Service

Servicio de Atención al cliente.

C/ Miguel Fleta Nº 4

28037 Madrid (España)

Telephone:

Customer Service: (+34) 91 327 05 40  (Open 08:00 - 24:00)

Send an email using the ALSA online contact form

Group Registered Office

National Express Group PLC
National Express House
Mill Lane
Digbeth
Birmingham B5 6DD
Registered No: 2590560

Main Switchboard Tel: 08450 130130

If you are a customer with a enquiry about using our services, please use the contact points listed above. If you are not sure of who you need to contact, call our main switchboard number.

You can also write to Dean Finch, Group Chief Executive at the following address ...

Dean Finch
Group Chief Executive
National Express Group PLC
3rd Floor
60 Charlotte Street
LONDON
W1T 2NU